Политика возврата средств

Cancellation

You may cancel your order within 24 hours of placing the order. After 12 hours, orders cannot be cancelled as they may already be processed for shipment.

 

Returns and Refunds

 

We do not accept returns or offer refunds.

All sales are final. Once an order has been placed and the 24-hour cancellation period has passed, the order cannot be returned or refunded.

 

Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item arrives damaged due to our fault, so that we can evaluate the issue and make it right.

If your item was damaged due to an issue on our side, please contact us at broomstoreua@gmail.com and provide your order number and clear photos of the damaged product and packaging.

If the damage is confirmed to be our responsibility, we will send you a replacement of the same product.

We do not offer refunds for damaged items.

Exceptions / Non-Returnable Items

Since we do not accept returns or offer refunds, all products are considered final sale.

We are only responsible for replacing an item if it arrives damaged due to our fault, as described in the Damages and Issues section above.

Exchanges

We do not offer exchanges. If an item arrives damaged due to our fault, we will send you a replacement of the same product.

European Union 14 Day Cooling-Off Period

If applicable under the laws of the country where the order is shipped, customers may have certain statutory rights regarding cancellation or returns. These rights cannot be excluded where prohibited by applicable law.

Refunds

We do not offer refunds. If your order arrives damaged due to our fault and your claim is approved, we will send you a replacement of the same product instead of issuing a refund.

For any questions regarding cancellations, damaged items, or your order, please contact us at broomstoreua@gmail.com.